PASS Program

Maintain Your Gear and Your Budget

The PASS Program is a maintenance program designed to keep your new gear performing at optimum safety levels over a five-year period, regardless of brand.  It features a flat annual fee that makes managing your budget easier and more predictable.

Annual Services include:

• Advanced Cleaning
• Advanced Inspection
• Complete Liner Inspection (for garments 3 years or older)
• All repairs*, including moisture barrier replacement.
• PPE Maintenance Label

We Take Work Off Your Desk

We can handle the logistics, plus tracking and reporting.  We can even provide you with NFPA 1971 certified replacement gear while yours is in service.

How It Works

• Buy the PASS Program from TotalCare or an authorized dealer.
• Within 30 days of receiving gear and before it is issued to personnel, register your garments through an easy-to-use downloadable form.
• When service is needed, contact TotalCare.
• Ship your gear to your designated TotalCare Center at no cost.
• Annual services rendered at no charge.

Fixed Price

Prices are set at a fixed rate for the length of the contract.  A five-year contract is the most cost effective.  Ground freight within the continental U.S. is included.  In the event that gear is destroyed in a catastrophic event, the PASS certificate is transferable to the replacement gear.

Getting Started

Contact your TotalCare facility or dealer at 1-800-253-2690.

TotalCare® PASS Program Registration

How it works. Download the PASS registration spreadsheet files – one for coats and one for pants. Open the spreadsheets in Excel and input the information for each garment (one garment per row). Save the file and email it to liontotalcare@lionapparel.com.

If you have any questions, contact your Lion TotalCare® representative or authorized dealer.

 

*The PASS Program will cover repairs no matter the cause, except for events that are solely the result of causes that are beyond normal wear and tear, which means:

• Damage attributed solely from wearing ensembles in situations other than their intended use
• Damage that arises from conditions under which the ensembles are exposed to excessive heat beyond the conditions which the ensembles were designed to withstand to meet NFPA 1971
• Complete destruction caused by an extraordinary event (as evidenced by destruction of other ensemble elements being worn by the user)
• Damage caused by chemical or biological contamination
• Damage caused by improper storage.