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Benefit from Starfield LION Quality Process

Throughout its history, Starfield LION has dedicated itself to providing quality products and services to its valued customers. Quality doesn’t just happen by talking about it — it takes quality people using a quality process. The quality systems at Starfield LION have been registered by Underwriters Laboratories Inc. to the ISO 9001:2008 series standard.

A Real Commitment to Quality Products and Services

What does ISO 9001:2008 registration mean? ISO is short for the International Organization for Standardization. It promotes the development of standards, testing, and certification to encourage the real commitment to quality products and services. In order for a company to become registered as an ISO 9001:2008-compliant firm, it must pass a strict evaluation of its product development, manufacturing, quality, and documentation processes by a qualified independent third-party registrar. Registration certifies compliance to the quality process based on observed evidence as opposed to the performance testing of a garment. The audits are rigorous, inflexible, and are conducted on a “follow-up” inspection basis, as well.

Consistency and Reliability in Every Step

ISO 9001:2008 registration is proof-positive that Starfield-Lion is committed to continuous improvement of all procedures relating to meeting customer expectations. The process requires Starfield-Lion to formalize and document each and every step by which they design and manufacture protective clothing, and the processes used to respond to complaints, questions, suggestions and ... of course ... the occasional error. The result is consistency and reliability in every step of the manufacturing process of protective clothing. Each garment is cut and sewn the same way and the customer gets the same product regardless of who performed the work.

Responsive to Customer Concerns

Because it covers the design process, ISO 9001:2008 is a stringent registration. It requires the manufacturer to listen to customer feedback and take action. Starfield LION has a Quality Review Board that meets regularly to formally review customer feedback. A team member is assigned the responsibility of investigating the concern or suggestion from a customer and recommending a course of corrective action.

The process also requires Starfield LION's suppliers to be accountable by documenting their quality criteria and the corrective actions taken in case a material or product fails the criteria.

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